Shipping Policy

Shipping Policy
This Shipping Policy outlines all terms, conditions, processes, and important information governing the shipment of all orders placed through our website. This policy applies to all customers, regardless of geographic location, and covers order processing, shipping methods, delivery timelines, customs and import responsibilities, delivery exceptions, address requirements, order modification rules, and limitations of liability associated with shipping services. By placing an order on our website, you acknowledge that you have read, understood, and agreed to all terms contained within this Shipping Policy. If you have any questions about any part of this policy before completing your purchase, you may submit your questions to our support team through the Contact page located on our website.

First, we will cover our order processing procedures. When you submit an order through our website and your payment is successfully authorized and confirmed, your order enters our processing queue. All orders will be processed within one to three business days following payment confirmation. Business days do not include weekends or official holidays. During high-volume shopping periods, processing timelines may experience minor delays, though we make reasonable efforts to keep processing within our stated window whenever possible. Order processing includes inventory verification, product quality inspection, packaging, label creation, and handoff to our contracted shipping carrier. Once your package has been handed over to the shipping carrier, you will receive shipping confirmation information including tracking details, so you can monitor the movement of your shipment as it travels to your delivery address. Please note that the one to three business day processing window is separate from the transit delivery timeline. Processing time describes the time required for our team to prepare your package for shipment, and transit time describes the period the package spends in the custody of the shipping carrier traveling to your location.

Our shipping offering includes global free shipping for every order placed on our website. There is no minimum order value required to qualify for free shipping. Every purchase automatically includes free worldwide shipping service. Additionally, we take full responsibility for all customs duties, import taxes, brokerage fees, and any other import related charges that may be assessed by local customs authorities in the destination country. Customers will not receive any separate bills, invoices, or requests for payment related to customs or import fees after completing checkout on our website. All import related costs are fully covered by our brand. This is a core feature of our shipping service, designed to eliminate the surprise extra charges that frequently frustrate international online shoppers. Customers are only responsible for the product price shown on our site at checkout, and all transactions are billed in United States Dollars. No additional currency conversion fees will be added by our store, though your payment card issuer may apply independent currency conversion charges according to your card’s own terms and conditions, which are outside of our control.

The estimated worldwide delivery timeline for all shipments is six to twelve business days after the package has been released from our facility and accepted by the shipping carrier. It is important to understand that this is an estimated delivery window, and delivery dates are not guaranteed dates. A wide range of external factors can impact carrier transit speed, and these circumstances are outside of our direct control. Potential causes for delivery delays include customs inspection hold times at destination border control facilities, carrier operational disruptions, weather events, transportation network congestion, temporary local postal service disruptions, incomplete or inaccurate delivery address information provided by the customer, security screenings, and unexpected volume surges experienced by shipping carriers. We will work to assist customers with tracking updates and carrier communication whenever delays occur, but we cannot accept liability for delivery delays caused by events outside our reasonable control. If your shipment appears stalled in tracking for an extended period, you may reach out to our team via the Contact page to request support and investigation.

Customers bear responsibility for entering complete, accurate, and valid delivery addresses when placing their orders. Please double-check your full delivery address, including street name, house or unit number, city, region, postal code, and country before submitting payment. If you provide an incomplete, incorrect, or undeliverable address, the package may be returned to our facility, or it may be misdelivered. In situations where a package is returned to us due to an address error submitted by the customer, the customer will be responsible for any additional shipping costs required to resend the order to the corrected address. We strongly recommend confirming that your selected delivery location can receive packages from international carriers before placing your order. Some residential buildings, apartment complexes, shared housing facilities, or local postal services may have special rules for accepting international parcels, and it is your responsibility to confirm those local rules ahead of purchase.

Once your package has been marked as delivered by the shipping carrier’s tracking system, the responsibility for the package transfers to you as the customer. We recommend that you arrange to receive your package at a secure location, or make arrangements with neighbors or building management to hold your parcel if you cannot be present at the time of delivery. Claims for lost or missing packages must be submitted to our support team through the Contact page promptly after the tracking shows delivered status. We will work with the shipping carrier to investigate reported missing deliveries, but we cannot issue automatic refunds for orders marked delivered by carrier tracking unless the carrier confirms that the package was lost in transit and never successfully delivered.

Order modification and cancellation rules apply during the processing phase. If you wish to cancel your order or update your delivery address, you must contact our support team through the Contact page before your order has been processed and handed to the shipping carrier. Once the package has been transferred to the carrier for transit, we are unable to intercept, modify, redirect, or cancel the shipment. After handoff to the carrier, you will need to wait for the package to arrive, and then initiate a return if you no longer wish to keep the product, subject to the rules laid out within our Refund Policy.

Certain restrictions apply to shipping destinations. While we offer global free shipping to most countries and territories, there are a small number of locations where international shipping services, import regulations, or local laws prevent us from delivering our products. Our website checkout system will automatically verify shipping eligibility for your country when you enter your location details. If your destination is not available for shipping, you will see notification during checkout before you submit payment. We do not ship to any locations prohibited by international trade sanctions, export control laws, or local import bans. We reserve the right to refuse or cancel orders for destinations where shipping or import compliance risks exist.

Damaged shipments should be reported quickly upon receipt. When your package arrives, inspect the outer packaging and the product contents. If the package arrives with visible exterior damage, broken seals, or if the product inside arrives damaged, retain all packaging materials, take clear photographs of the damaged box and damaged items, and submit a support request through our Contact page. We will review your photos and information to resolve damage claims according to our customer support guidelines. Claims for damaged goods must be submitted within a reasonable timeframe after delivery.

We also want to clarify the difference between this Shipping Policy and our Refund Policy. This document governs shipping, delivery, customs, and transit rules. Our Refund Policy governs returns, product condition requirements, and refund processing timelines. If you wish to return an item after delivery, please refer to our separate Refund Policy document for all return requirements, rather than this Shipping Policy.

We reserve the right to update, modify, or adjust this Shipping Policy at any time. Changes to this policy will become effective once the updated version is published on our website. Any orders placed after the policy update goes live will be governed by the revised Shipping Policy. We encourage customers to review this policy each time before placing a new order, to ensure you are familiar with the current terms. If any provision of this Shipping Policy is found to be unenforceable or invalid under applicable law, the remaining provisions of this policy will remain fully in force and effect.