Refund Policy

Refund Policy
This Refund Policy defines all terms, requirements, procedures, timelines, and limitations for returns and refunds for all products purchased through our website. This policy applies to all customers who make purchases from our store, and it supplements, but does not replace, our Shipping Policy, Terms of Purchase, Terms of Use, Privacy Policy, and Customer Service Policy. When you complete a purchase on our website, you affirm that you have read, understood, and accepted all terms outlined within this Refund Policy. Should you have any questions about returns, refunds, eligibility requirements, or the return process before placing your order, you may contact our customer support team via the Contact page on our website for clarification.

Our return window allows customers to request a return for any eligible product within sixty calendar days from the date that the customer receives their delivered order. This sixty-day return period is designed to give customers sufficient time to unpack, test, and evaluate their wellness recovery device within their home environment, so you can determine whether the product meets your personal wellness needs. We recognize that shopping online means you cannot physically try or test the product before you purchase it, and this extended return window removes pressure to make rushed decisions about your wellness tools. Return requests must be formally submitted to our support team through the Contact page before the sixty-day return window expires. Requests submitted after the end of this sixty-day period will not be accepted for return, unless the item arrived defective, damaged in transit, or was incorrectly shipped by our team, and the defect or shipping error is reported within the separate timeframe specified for damaged and wrong-item claims.

For a product to qualify for return, the item must be returned in good, resalable condition. The product, all original accessories, instruction manuals, charging cables, storage cases, packaging materials, and included components must all be sent back together. The product should not have excessive scratches, permanent stains, water damage, broken internal components, or signs of heavy abuse. Minor cosmetic marks from normal gentle testing are acceptable, but products that are damaged, missing major parts, or rendered unusable cannot be approved for refund. When you submit your return request through our Contact page, our support team will review your request, confirm eligibility, and provide you with clear return instructions, including the designated return shipping address and packing guidance. Do not send items back to us before receiving official return authorization instructions from our team. Packages returned without prior authorization may not be tracked or processed correctly, which can delay your refund or result in rejection of your return.

Once we receive your returned package, our quality inspection team will examine the returned product and all included contents to verify that the return meets our condition requirements. After inspection completes and your return is approved, your refund will be processed back to your original payment method within five to ten business days. Please understand that the five to ten business day timeline is the processing window on our end. Once we issue the refund, your bank, credit card provider, or payment processor may require additional time to post the funds back into your account, and this additional banking processing time is outside of our control. Different financial institutions have varying internal schedules for posting refund transactions, so delays may appear on your bank statement even after we have successfully released the refund. We cannot be held responsible for delays caused by your payment provider.

All refunds will be issued in United States Dollars, matching the currency used for your original purchase. Refunds will only go back to the same payment method that was used to place the order. We cannot issue refunds to different payment accounts, third party payment methods, or issue cash refunds. If your original payment card has expired, been canceled, or closed after you placed the order, you need to coordinate with your bank to receive the returned funds, as banks typically route refunds back to the original card account even if the card itself is no longer active.

There are specific categories of products and situations that are not eligible for standard return. Final sale items clearly marked on the product page are non-returnable and non-refundable. Custom engraved or personalized products are not eligible for return unless the product arrives damaged or defective. Products that have been modified, disassembled, or altered by the customer in any way void return eligibility. Items that were purchased from third-party resellers, marketplaces, or unauthorized sellers are not covered by this Refund Policy, even if the product itself is one of our wellness devices. Only orders purchased directly on our official website are covered by this policy.

We have separate procedures for products that arrive damaged, defective, or incorrect. If your order arrives with damaged packaging, broken product, manufacturing defect, or if you receive an item different from what you ordered, notify our support team through the Contact page promptly after delivery. You will need to provide clear photographs showing the outer packaging, shipping label, damaged parts, or incorrect item you received. Our team will review your evidence and offer resolution options, which may include replacement, partial refund, or full refund, depending on the nature of the issue. Claims for damaged or wrong items have separate reporting requirements, and we recommend reporting these issues immediately upon opening your package.

Return shipping costs are the responsibility of the customer when returning an item for a standard change-of-mind return. This means if you decide you no longer want the product and initiate a return within the sixty-day window, you will cover the cost to ship the item back to our return facility. For returns initiated because the product arrived damaged, defective, or shipped incorrectly by our team, we will cover the cost of return shipping for the approved claim. Our global free shipping benefit applies to outbound delivery to your address, and does not automatically cover return shipping for standard voluntary returns. This distinction is important for customers to understand before submitting a return request.

If you have multiple items within a single order, you may choose to return only part of your order. In that scenario, your refund amount will equal the purchase price of the individual returned items. The original outbound global free shipping benefit is not deducted from partial refunds, because free outbound shipping was a promotional feature of your original purchase. However, partial returns still need to follow all the same product condition and authorization rules that apply to full order returns.

We reserve the right to decline return requests or deny refund approval in cases where we detect abuse of our return policy. Examples of policy abuse include repeated excessive returns, returning items that are intentionally damaged by the customer, submitting false claims of damage or defects, returning items that are not the same items originally shipped, or attempting to return items purchased from other retailers. If we identify return policy abuse, we may refuse future return requests, restrict the customer’s ability to place new orders on our website, or take other appropriate actions as permitted by applicable law.

We maintain the authority to revise and update this Refund Policy at any time. Any policy updates will be published on our website, and the updated terms will apply to all orders placed after the publication date of the revised policy. Orders that were placed before the policy update will remain governed by the Refund Policy that was active at the time of purchase. We encourage customers to review this policy before every purchase. If any section of this Refund Policy is determined to be invalid or unenforceable under local law, the remaining provisions of the policy remain fully enforceable.

This Refund Policy works alongside our other site policies. If you have questions about shipping timelines, please review our Shipping Policy. If you have questions about how we collect and use your personal data, read our Privacy Policy. If you have questions about purchase obligations, refer to our Terms of Purchase, and for general website usage rules, review our Terms of Use. Customer service related questions can be directed to our team using the Contact page on our website.